Privacy policy

Privacy Policy

Introduction

Welcome to First Street Books. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our store and make a purchase from us.

If you have any questions or concerns about this policy, please contact us at:

First Street Books 850 College Ave #850, Kentfield, CA 94904, United States Email: contact.firststreetbook@gmail.com Phone: +1 (415) 456-8770

Information We Collect

When you visit our store or place an order, we may collect the following types of personal information:

Contact Information: Your name, email address, phone number, and mailing address.

Order & Transaction Information: Details about the books you purchase, order history, payment method type, and billing information. Please note that full payment card details are processed securely by Shopify Payments and are never stored directly on our systems.

Technical Information: IP address, browser type, device information, and browsing behavior on our website, collected automatically through Shopify's platform and cookies.

Communications: Any messages, inquiries, or correspondence you send us directly.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including shipping and delivery
  • To communicate with you about your order status, shipping updates, and return requests
  • To respond to your questions and provide customer support
  • To send you transactional emails related to your purchase
  • To comply with legal obligations and resolve any disputes
  • To improve our store, products, and customer experience
  • To detect and prevent fraud or unauthorized transactions

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Sharing Your Information

We may share your information with trusted third parties only as necessary to operate our business:

Shopify: Our store is built on the Shopify platform. Shopify processes your data to power our store operations. You can review Shopify's privacy policy at https://www.shopify.com/legal/privacy.

Shopify Payments: Payment processing is handled securely by Shopify Payments. All payment transactions are encrypted and processed in compliance with PCI-DSS standards.

Shipping Carriers: We share your name and delivery address with carriers (such as USPS, UPS, or FedEx) solely to fulfill and deliver your order.

Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. These are standard features of the Shopify platform.

You may disable cookies through your browser settings; however, doing so may affect certain features of our store.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining your order records, processing potential returns within our 30-day return window, and complying with applicable legal and tax obligations.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate data
  • The right to request deletion of your personal data, subject to legal retention requirements
  • The right to opt out of marketing communications at any time

To exercise any of these rights, please contact us at contact.firststreetbook@gmail.com.

California Residents: Under the California Consumer Privacy Act (CCPA), California residents have additional rights, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a request, please contact us directly.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Our store is hosted on Shopify, which maintains industry-standard security protocols including SSL encryption for all data transmission.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Children's Privacy

Our store is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

First Street Books 850 College Ave #850, Kentfield, CA 94904, United States Email: contact.firststreetbook@gmail.com Phone: +1 (415) 456-8770